If an event is cancelled, ticket holders will be advised how to obtain refunds at the time of notification of the cancellation and using the same channels of communication (social media, organizer’s website, email to online purchasers from the online ticket service).
Tickets that are purchased in person will be refunded at the same point of purchase.
Fondazione Musica per Roma entrusts ticket sales to an official provider through a certified ticket sales system. If the ticket is purchased online, the ticket supplier will be responsible for arranging the cancellation of the purchase and refund of the amount due through their website.
For ticket holders with a paper ticket, the entire admission ticket must be returned intact in order to obtain a refund.
If the event is cancelled on the same day or evening that it is to take place, tickets will be refunded, barring particular exceptions, from the second day following that date, to allow a reasonable amount of time for the ticket office to ensure the availability of cash.